Need help?

Contact us

Do you have a physical store?


Do you ship internationally?

I don't like what I ordered. Can I return it?

How do I track my order?

When will you ship my order?

Exchanging fabric or other materials

How much do you charge for shipping?

How to redeem Discount Coupons

Lost Packages and Refunds

What is the difference between 14 and 18 count Aida?

Do you give enough threads?

I normally start from the center of a chart. What is the best way to stitch your chart?

How do I finish a Bookmark design?

Stitch a Photo: How much does it cost?

Stitch a Photo: What do you get when you purchase a cross stitch kit?

Stitch a Photo: Can you design for 11 count or other counts?

Stitch a Photo: Can I make changes to a design?

Stitch a Photo: Will I receive a color chart?

Stitch a Photo: Do I get an instant download if I choose PDF?