Online Exclusives

Enjoy a special 5% Lifetime Discount Voucher to use whenever no better offer is available—yours with your first kit purchase!

If your voucher code isn’t included with your order, just let us know and we’ll gladly email it to you.

Email us a picture of your finished project to be added to our social media & website gallery!

Have you found an art piece you'd love to stitch? Share it with us and we'll create a free stitched preview for you. If you like it, we can turn it into a custom kit or PDF just for you.

Plus, if your chosen artwork is added to our catalog, you’ll receive the PDF for free!

We know that some of us like to start our kits a little later—no worries! Here's what our warranties cover:

Limited warranty

Missing Items (within 30 days of receipt):
If any items are missing from your kit due to our oversight, we’ll send the missing parts or offer a partial refund if shipping costs are too high for your location.

Insufficient Threads (within 12 months of order receipt):
If you run out of thread, we’ll send more or offer a partial refund if shipping is not feasible due to high costs.

Lifetime Warranty

Lost Printed Chart:
Get the full PDF version of the chart at 50% off (if you purchased the kit).

Lost PDF File:
We’ll replace your lost PDF for free, anytime, with proof of purchase (your name, order number, or email used for the purchase).

Please note: the PDF you receive may not be identical to the original, as we regularly update our designs.

This warranty is void if the design has been discontinued and the files are no longer in our database.