"It's important to us that you are happy with your project."

If you are not satisfied with the item you received, you can return the item to us in its original sealed condition within 30 days. You will receive a full refund minus the shipping fee (if any).

Do take note that there are no refunds or exchanges for Download items but if there is an issue with your download, we will be happy to help.

Exchanging an item

If you would like to exchange your order for another, you will need to return to us the previous order in its original sealed condition and make a separate order for the new item. If the new item you wish to purchase has a higher price than the returned item, you will only need to pay us the difference. If the amount is lower, we will give you a refund of the difference. Shipping fee (if any) for the previous order will not be credited.

Do take note that we can't accept returns for Stitch a Photo orders as these are customized orders.

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