Returns and Exchanges
"It's important to us that you are happy with your project."If you are not satisfied with the item you received, you can return the item to us in its original sealed condition within 30 days. You will receive a full refund minus the shipping fee (if any). There are no refunds or exchanges for Download items but if there is an issue with your download, we will be happy to help.
Exchanging fabric or other materials
If you would like to exchange the fabric in your order, you will need to return the fabric unused back to us before we can send you a replacement. We are unable to accept returns for Stitch a Photo orders as these are customized orders.
If you are within Malaysia, return/exchange your orders easily with us here.
** Free returns are only currently available within Penang, KL, Johor and Selangor (subject to postcode availability). For other areas, please contact us for our return address.