Shipping Policy for Singapore/Malaysia
We have provide a free shipping option for Singaporeans as well as a discounted shipping option with tracking. If you choose the free option without tracking, we regret to let you know that we are unable to find the package for you if it gets lost in the mail. There is no refunds or replacements for lost mail.
For Singapore, free shipping is available for orders $10 and above.
International Shipping Rates
You have the option for standard mail without tracking, registered tracking and express mail. Shipping starts from as low as $3.99 Singapore Dollars.
For other countries, you can check at your country's mailing website to track your shipment. However if your country does not support overseas registered tracking, the updates will stop the moment it reached your country.Where to track your shipment:-
POS Malaysia website
When do we ship out your items?
We ship orders daily from Monday to Friday. Your order will be shipped on the next working day. For The Art of Stitch designs and Stitch a Photo orders, we do need 1-2 working days to prepare them.
When will I get my items?
Singapore -4-10 days
Malaysia - 2-4 days
Rest of the World: 10-20 business days (standard/registered)
Rest of the World: 3-8 days (express mail)
Important: Do note that the estimated delivery time applies when the order leaves our store. If your order is subjected to custom checks, it can take a few more days for it to reach you. Also do take note that during the holiday seasons like Christmas and year end, orders tend to take a longer time to reach its destination.