Cross-stitch in 2026 is calmer, more personal, and refreshingly forgiving. Stitchers are choosing smaller projects, thoughtful color palettes, and designs...
We have a 30-day return policy, which means you have 30 days after receiving your item to request for a return.
To receive a refund (less shipping if any), items must be returned unused and in their original condition. Partially used items will be assessed, and a partial refund will be issued accordingly.
To start your return, click here to access the order in your account.
Once your refund has been approved, you may proceed with arranging the most cost-effective international shipping option available. We recommend using a tracked shipping service for added security and shipment visibility.
Singapore/Malaysia - We offer Free Returns for all orders.
Refund Method Refunds will be processed back to your original payment method within 5–7 days.
We offer Free Returns for orders in Malaysia and Singapore.
Not loving your kit? Then return it to us anytime within 30 days of receipt. To receive a full refund, items must be returned unused and in their original condition. Partially used items will be assessed, and a partial refund will be issued accordingly.
The shipping label for the return will be emailed to you. Do check your junk folder in case our emails land there.
Refunds will be made back to your original payment method within 5-7 days.
To start your return, click here to access the order in your account.
Taxes & duties: Import taxes or duties may apply and are the customer’s responsibility.
Shipping & Taxes
SHIPPING REWARDS (Buy more, Save More)
Under $50 → S$24.00
S$50 to S$100 → S$18.00 (25% Off)
S$100 to S$150 → S$12.00 (50% Off)
S$150 and above → FREE Shipping
Taxes & duties: Import taxes or duties may apply and are the customer’s responsibility.
Shipping & Taxes
SHIPPING REWARDS (Buy more, Save More)
Under £30 → £14.00
£30 - £55 → £10.50 (25% Off)
£55 - £75 → £7.00 (50% Off)
£75 and above → FREE Shipping
Duties & Tariffs (United Kingdom)
Orders up to £135: 20% UK Import VAT applies, with no customs duty
Orders over £135: 20% VAT + approximately 8% customs duty may apply, along with any carrier fees.
These charges are set by UK customs and are outside our control. FedEx will contact you directly if payment is required before delivery.
Shipping & Taxes
SHIPPING REWARDS (Buy more, Save More)
Under $50 AUD → $14.00
$50 - $100 AUD → $10.50 (25% Off)
$100 - $150 AUD → $7.00 (50% Off)
$150 AUD and above → FREE Shipping
Duties & Tariffs (Australia)
Orders up to AUD 1,000 are generally subject to 10% GST. Orders over AUD 1,000 may incur 10% GST plus 5% customs duty. Any taxes or duties are the customer’s responsibility.
Extra Delivery Charges for Out of Delivery Areas
Please note that some remote or regional areas in Australia/Canada may incur additional shipping charges. If extra shipping fees apply, we will contact you with the option to pay the difference, provide an alternative address or cancel your order for a full refund.
Shipping & Taxes
SHIPPING REWARDS (Buy more, Save More)
Under €40 → €18
€40 - €80 → €13.50 (25% Off)
€80 - €120 → €9 (50% Off)
€120 and above → FREE Shipping
Duties & Tariffs (European Union) The European Union charges a flat €3 customs duty per product classification for low-value e-commerce imports of €150 or less, effective July 1, 2026.
For orders above €150, EU customs tariffs and VAT will be applied based on your purchase amount + shipping. Handling charges may also be charged.
Shipping & Taxes
SHIPPING REWARDS (Buy more, Save More)
Under $80 NZD → $18.00
$80 - $120 NZD → $13.50 (25% Off)
$120 - $160 NZD → $9.00 (50% Off)
$160 NZD and above → FREE Shipping
Duties & Tariffs (New Zealand) New Zealand charges a flat 15% GST and customs duties ranging from 0% to 10% on imported goods valued over NZ$1,000. Over NZ$1,000: Shipments above this threshold are subject to customs duty (depending on the item's classification) and 15% GST calculated on the combined value of the goods, duty, freight, and insurance.
Shipping & Taxes
SHIPPING REWARDS (Buy more, Save More)
Under $50 SGD → $12.00
S$50 - $90 SGD → $9.00 (25% Off)
$90 - $120 SGD → $6.00 (50% Off)
$120 SGD and above → FREE Shipping
Taxes & duties: Import taxes or duties may apply and are the customer’s responsibility.
Shipping & Taxes
SHIPPING REWARDS (Buy more, Save More)
Under $50 CAD → $18.00
$50 - $100 CAD → $13.50 (25% Off)
$100 - $150 CAD → $9.00 (50% Off)
$150 CAD and above → FREE Shipping
Duties & Tariffs (Canada) Orders shipped to Canada are free of sales tax at checkout, but packages valued over $20 CAD may incur a 5% tax collected by customs.
Extra Delivery Charges for Out of Delivery Areas
Please note that some remote or regional areas in Australia/Canada may incur additional shipping charges. If extra shipping fees apply, we will contact you with the option to pay the difference, provide an alternative address or cancel your order for a full refund.
Shipping & Taxes
SHIPPING REWARDS (Buy more, Save More)
Under ₹3,600 → ₹1,400
₹3,600 - ₹6,000 →₹1,050 (25% Off)
₹6,000 - ₹9,000 → ₹700 (50% Off)
₹9,000 → FREE Shipping
Taxes & duties: Import taxes or duties may apply and are the customer’s responsibility.
Shipping & Taxes
SHIPPING REWARDS (Buy more, Save More)
Under Ft 12,000 → Ft 7,000
Ft 12,000 - Ft 24,000 →Ft 5,250 (25% Off)
Ft 24,000 - Ft 37,000 → Ft 3,500 (50% Off)
Ft 37,000 → FREE Shipping
Taxes & duties (Hungary)
Orders shipped to Hungary from outside the EU are subject to Hungarian import VAT and customs charges. Hungary’s standard VAT rate is 27%.
Orders valued at €150 (approximately HUF 58,000) or less may be subject to the applicable €3 customs duty per item category from 1 July 2026.
Any customs clearance or carrier handling fees are the responsibility of the recipient unless otherwise stated.
Having bought a kit for myself recently and loved it I bought this as a present for my sister. It arrived quickly and looks perfect- I’m sure she will be delighted.