I have just received my design and am absolutely thrilled. It was packaged well, the design card, threads and fabric were all of the highest quality. Symbols on design card were also an easy size to read. Due to living in South Africa, and the postal system being what it is, there were a few hiccups along the way,- through no fault of the supplier I might add. However, the supplier was most obliging and so helpful...nothing was too much trouble. This is the first time I have ordered something of this nature online, and I was a little sceptical at first (not being able to see the actual product itself), but I would not hesitate to recommend Lauren Mills to any person who is looking for quality, efficiency and friendliness. I will be back....although I think my design might take a little while!!